PO-TRY After-Sales Service Overview- DTF, Sublimation printer

Delivery is only the beginning.

Reliable production is the real value of PO-TRY’s service.

From installation and commissioning to daily maintenance, from remote technical support to on-site troubleshooting, efficient after-sales service is essential not only for stable machine performance, but also for production efficiency and on-time order delivery.

With a professional technical team, fast response system, and service network at home and abroad, PO-TRY provides solid support for customers’ ongoing production.

Backed by 15 years of experience and technical know-how in digital printing, PO-TRY has built a professional after-sales team of over 70 technicians with strong equipment knowledge and hands-on service experience.

Through continuous training, practical learning, and knowledge sharing, we have developed a skilled team familiar with machine installation, commissioning, and troubleshooting. They can quickly identify problems and provide effective solutions for different production needs, helping customers maintain stable operations.

02 24/7 Online Support, Fast Response to Customer Needs

03 Five Technical Service Bases in China，Faster Local Response

PO-TRY has branch offices with on-site technical staff in Guangzhou, Jiangxi, Zhejiang, Jieyang, Fujian.

With technical resources across multiple locations, we can arrange engineers for on-site installation, commissioning, and maintenance based on customer location and actual needs—reducing response distance and providing stronger support for stable production.




04  Local Technical Teams in the U.S. and Brazil，Stronger Overseas Support

As PO-TRY equipment reaches more global markets, our technical service network continues to expand.

We currently have local technical teams based in the United States and Brazil, providing more convenient support for local customers.

For other overseas markets, we can also arrange engineers for on-site service when needed, bringing professional support directly to customers’ production sites.

After-sales service is not only about solving problems, but also about helping customers master the basics.

PO-TRY provides on-site installation, commissioning, and operation training. We also offer installation videos and remote guidance to help customers become familiar with machine operation and daily maintenance, improving their ability to handle routine issues independently.